Refund Policy

Subscription refunds

You may qualify for a refund on your most recent subscription payment if both of these are true:

• The charge was made within the last 14 days.
• You have not spent any of that billing period's credits.

If a refund is issued, the credits from that billing period are removed from your account and the subscription ends. Once either condition no longer holds — the 14 days have passed, or the credits have been used — the payment is final for that billing period. You can still cancel at any time to stop the next renewal.

Are one-off credit purchases refundable?

No. Credits are now sold only as part of a plan. One-off credit purchases made before that change are final, whether or not you have spent them.

What happens when I cancel?

Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and every credit in your account stays yours — cancelling never removes credits.

How do I request a refund?

Email hi@studioplus.cc from the address on your account and include:

• The email address your Studio Plus account uses.
• The amount and date of the charge.
• The invoice or receipt number, if you have it.
• A short note on why you are asking.

We reply within two business days. Approved refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank.

A charge I don't recognise

Payments appear on your statement as DODOPAY_STUDIOPLUS, because Dodo Payments is our merchant of record and handles billing, invoices, and tax. If a charge looks wrong, email us before contacting your bank.

Your statutory rights

This policy sits alongside the refund rights you have by law, which differ by country. Nothing here removes them.

Last updated 29 July 2026.